Reason for the collapse of the Brand Jet
Reason for the collapse of the Brand Jet
Many of you wonder why the Branded Jet
Airways collapsed within a year of celebrating its silver jubilee.
We have got a mixed reason for the
collapse of Jet Airways. To point out, we can say that it started with the
financial crisis and then the strategic mistakes by the management and along
with that poor expectation of the management.
Though all the above said stood strong
for the downfall the well renowned Jet Airways. On top of it, the main reason
was because of the
disputes between the promoter Naresh Goyal and
their strategic partner Etihad Airways
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.
But one thing to be noted here is the
airlines do not have any control over the pricing and that too when it comes to
the fuel and the taxes that took around 30% to 40% of all expenses, which the
airlines got nothing to do. They have
control only over the products and services offered.
On that note, as we all know, Jet
Airways was well-known for its products and services and they have never
compromised on it.
They were very clear on their moto on
customer satisfaction. They never wanted the customer at the back of the plane
to feel inferior as when compared to the customers who are in the front at
Business class. These specific airlines have offered great services to
customers like veg or non-veg meal options, pillows, blankets and so on.
K.V Sridhar the founder and the Chief
Creative Officer of Hyper Collective and who was in the part of Linta’s team
which designed Jet’s Logo of flying sun and its first campaign said that the
Brand and the Brand experience of the Airlines remained successful but it
failed in business management.
As per Ambi Parameswaran, the founder
of the Brand-Building.com the downfall of the Jet Airways are due to the price
wars and their inability to charge a premium.
The one who created a great brand
image was not able to maintain a poor balance sheet.
In the last 10 years before getting
collapsed, Jet Airways was able to make a profit only twice and they survived
only by borrowing funds.
Kingfisher faced the same issue when
they offered better service but not able to charge a premium.
Sridhar also said that the price wars
were not an issue for the downfall, he blamed the entrepreneur’s ego and their
strategic mistakes.
The main problem started with the
purchase of Air Sahara in the year 2007.
it was not the first private domestic
airline of that era but it was the only one which survived quite long.
Aviation Consultant Vishok Mansingh
said over 30 scheduled, non-scheduled and cargo airlines have got shut down in
India in the last three decades. Just because of the mismanagement, poor
funding and the failure of making long term planning.
Shashank Nigam the CEO of Aviation
brand says that both the Airlines Jet and the Kingfisher perished to please
everyone but both got into a low-cost space which leads to the brand confusion.
Though jet adopted the single brand strategy finally, it was too late by that
time.
The key to being the successful
airlines in India relies on building a strong brand promise and then standing
to it said, Shashank Nigam.
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